theSupport Group^inc

 

Application / Systems Management / Data Profiling / Data Integration / Data Migration / Porting / Migration

Our most significant portfolio offering to date, the Centurion package includes a complete level of services and support to those companies who are committed to modernizing their MANMAN environment. The Centurion support agreement includes complete data migration services and is configured to each individual customers requirements.

 

tSGi Centurion Support Includes complete Legacy Application and Systems Management:

The “Core 4” modules: Mfg, OMAR, AP, GL

MANMAN support for the FORTRAN coded system

Hardware and systems requirements

Modified software (FORTRAN source code and documentation required)

More thorough / detailed system and database management support than Select Service provides

Enhanced MPE/iX or VAX VMS Operating System support (choose one)

Database capacity monitoring, optimization and related maintenance

Batch processing

MANMAN application management (fiscal period “month end” close, etc.)

Security audit and maintenance

Installation and implementation of HP3000/MANMAN third party software on host system

System configuration

Hardware housed at tSGi data center

Secure off-site tape storage and library management (labeling, archiving, changing, etc.)

Disaster Recovery support plan

Hardware maintenance and uptime guarantee

SLA Performance / Availability guarantee

Data profiling service - in preparation for move to new ERP system

Data Migration service - data mapping to new ERP system

Data Cleansing service - data cleansing in preparation to move to new ERP system

ERP technology consulting, in conjunction with tSGi partners Entsgo, and HP

Special preferred pricing for training, modifications and consulting

 

Prerequisites

Entsgo GO! ERP Assessment Workshop

MANMAN usage assessment survey

Documented IT plan and support strategy

Computer Operations and Month-End close procedures

Detailed hardware configuration information

HP support or equivalent for hardware

HP support or equivalent for MPE/iX and FOS subsystems

FORTRAN compiler and efficient modem or available Internet access to the HP3000 or VAX hardware

Trained users proficient enough with MANMAN applications to perform their functions and discuss their problems

tSGi Centurion Support is available to our customers, seven days a week, 24-hours a day, 365 days a year. English language only. (Additional language support available at additional cost)