theSupport Group^inc

 

Legacy Application Management / Hosted Systems Management / Support

Premiere Support has all of the features of the Select, Select (+) Plus and Preferred service tiers with an additional value of offsite (hosted) system management. Send your HP3000 or VAX system to us and we'll provide complete hardware, systems management and application management support services. System(s) are re-located to our data center in Austin, TX.

We provide you access to the Premiere Support is designed for companies with little or no internal expertise and no longer want to deal with legacy system support or maintenance.

 

tSGi Premiere Support Includes:

The “Core 4” modules: Mfg, OMAR, AP, GL (additional module support is available at additional cost)

MANMAN support for the FORTRAN coded system

Hardware and systems requirements

Modified software (FORTRAN source code and documentation required)

More thorough / detailed system and database management support than Select Service provides

Enhanced MPE/iX or VAX VMS Operating System support (choose one)

Database capacity monitoring, optimization and related maintenance

Batch processing

MANMAN application management (fiscal period “month end” close, etc.)

Security audit and maintenance

Installation and implementation of HP3000/MANMAN third party software on host system

System configuration

Hardware housed at tSGi data center

Secure off-site tape storage and library management (labeling, archiving, changing, etc.)

Disaster Recovery support plan

Hardware maintenance and uptime guarantee

SLA Performance / Availability guarantee

Special preferred pricing for training, modifications and consulting

 

Prerequisites

ADAGER or DBGeneral database management utility

Full documentation on all tools, modifications and procedures

MPE/iX from VeSoft (not required but highly recommended)

MANMAN usage assessment survey

Documented IT plan and support strategy

Computer Operations and Month-End close procedures

Detailed hardware configuration information

HP support or equivalent for hardware (also available from tSGi at additional cost)

HP support or equivalent for MPE/iX and FOS subsystems

FORTRAN compiler and efficient modem or available Internet access to the HP3000 or VAX hardware

Trained users proficient enough with MANMAN applications to perform their functions and discuss their problems

 

tSGi Premiere Support is available to our customers, seven days a week, 24-hours a day, 365 days a year. English language only. (Additional language support available at additional cost)