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The Support Group Legacy Tier - A Ready State Support Service


Information Retrieval, Legal, Audit / Regulatory Compliance

The Support Group Ready-State is for companies that have transitioned (or in the process of moving) to a new platform and still need periodic access to historical information and/or to respond to potential regulatory, legal or compliance audits.

Through The Support Group's Ready State Legacy Support, your organization can store your platform with The Support Group at our data center in Austin, TX.

For a low annual fee, your system will be prepared, validated, operationally tested, and then cocooned in a ready-system state. At anytime during your annual agreement, authorized users may request access (based on your security requirements).

The Support Group system administrators will boot, load and verify application software. You'll have the peace of mind knowing that within (4) four hours of your formal request, your HP3000 or VAX will be up and running with Modem/ VPN / Internet access to your authorized users. And for an additional cost, you can have access to the data available continuously.


The Support Group Ready-State Support Includes:

Timely processing of requests (based on SLA)

Access and system management boot sequence and availability services for any version of MPE/iX or OpenVMS / VMS programs and data

Complete end-to-end service with minimal involvement from your IT staff

Hardware housed at The Support Group data center.

SLA Performance / Availability guarantee

Quarterly The Support Group system check / boot. (verification of system operation) included in annual rate

Special preferred pricing for The Support Group training and consulting rates


The Support Group Legacy Ready-State Support is available to our customers, Monday - Friday, 8:00 a.m. - 5:00 p.m. CST. English language only. (Additional hours and language support available at additional cost)

Click on any support level to learn more about our service offerings

Basic Support Tier:

Select Service TierSelect
Technical Support by Phone
(7:00 a.m. – 7:00 p.m. Central Time)

Select Plus Service TierSelect (+) Plus
Expanded Phone Support (24/7)
MPE/iX or VMS Operating System support

Premium Support Tier

Preferred Service TierPreferred
The Support Group support will manage your systems and your applications for you

Premiere Service TierPremiere
The Support Group will host your systems at our data center in Austin, TX. A complete systems management and application management service

Legacy Service TierLegacy
HP3000 System archival -- support for regulatory / audit response. Send your retired HP3000 or VAX to us. We'll keep it in a ready state.