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Legacy Application Technical Support (24/7) and MPE/iX OR VAX VMS Operating System Support

Select (+) Plus Support has all of the features of the Select technical phone support service tier but also features expanded support for the VMS / MPE/iX Operating System. The Select (+) Plus Service is available 24/7.

 

Example tSGi Select (+) Plus Support Includes:

The “Core 4” modules: Mfg, OMAR, AP, GL (additional module support is available at additional cost)

MANMAN support for the FORTRAN coded system

Hardware and systems requirements

Modified software (FORTRAN source code and documentation required)

More thorough / detailed system and database management support than Select Service provides

Enhanced MPE/iX or VAX VMS Operating System support (choose one)

SLA Performance / Availability guarantee

Special preferred pricing for training, modifications and consulting

 

Prerequisites

MANMAN usage assessment survey

Documented IT plan and support strategy

Computer Operations and Month-End close procedures

Detailed hardware configuration information

HP support or equivalent for hardware

HP support or equivalent for MPE/iX and FOS subsystems

FORTRAN compiler and efficient modem or available Internet access to the HP3000 or VAX hardware

System manager and system operator proficient in MPE/iX or VAX VMS

Trained users proficient enough with MANMAN applications to perform their functions and discuss their problems

 

tSGi Select (+) Plus Support is available to our customers, Monday through Friday, 24-hours a day.
English language only. (Additional language support available at additional cost)